FAQ


CONTACT:

GENERAL INQUIRIES: shop@artofjiujitsu.com

RETURN / EXCHANGE POLICY:

RETURNS AND/OR EXCHANGES WILL ONLY BE ACCEPTED FOR ALL MERCHANDISE THAT IS UNWASHED AND UNWORN WITH ORIGINAL TAGS AND PACKAGING WITHIN 15 DAYS OF SHIP DATE. ALL RETURNS OR EXCHANGES WILL BE AT THE DISCRETION OF ART OF Jiu Jitsu. ANY ITEM(S) RETURNED THAT DOES NOT MEET THE AFOREMENTIONED CRITERIA, WILL NOT BE ELIGIBLE FOR RETURN AND/OR EXCHANGE.

ONCE AN ORDER HAS SHIPPED, SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE. RETURNS ARE PROCESSED WITHIN 3-7 BUSINESS DAYS UPON RECEIPT OF RETURN. THE CUSTOMER WILL RECEIVE AN EMAIL CONFIRMATION WHEN THE REFUND HAS BEEN ISSUED.

ALL RETURNS AND EXCHANGES WILL BE AT THE DISCRETION OF ART OF JIU JITSU AND ARE SUBJECT TO A 10% RESTOCKING FEE. 

ART OF JIU JITSU IS NOT RESPONSIBLE FOR ANY MISSING, DAMAGED, OR PACKAGES LOST IN TRANSIT. CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES, AS WELL AS, ANY SHIPPING CHARGES ASSOCIATED WITH EXCHANGES.

REFUSED OR UNDELIVERABLE PACKAGES ARE SUBJECT TO RETURN SHIPPING COSTS. RETURN SHIPPING COSTS VARY BY SHIPPING METHOD USED IN THE ORDER. IF A REFUSED OR UNDELIVERABLE PACKAGE IS ASSESSED A FEE BECAUSE IT IS RETURNED BACK TO ART OF JIU JITSU, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY SUCH FEES IMPOSED AND THOSE FEES WILL BE DUE PRIOR TO RESHIPPING OF YOUR ORDER OR THE COST WILL BE DEDUCTED FROM ANY REFUND THAT IS DUE BACK TO A CUSTOMER.  

PLEASE CONTACT SHOP@ARTOFJIUJITSU.COM TO BEGIN A RETURN OR EXCHANGE.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

WE ACCEPT MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS AND PAYPAL.

HOW LONG UNTIL MY ORDER SHIPS? 

ALL DOMESTIC AND INTERNATIONAL ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 2-5 BUSINESS DAYS (MONDAY - FRIDAY EXCLUDING HOLIDAYS) UNLESS OTHERWISE NOTED ON THE PRODUCT PAGE.

CAN I COMBINE MULTIPLE ORDERS TO BE SHIPPED TOGETHER? 

UNFORTUNATELY WE CANNOT COMBINE MULTIPLE ORDERS TO BE SHIPPED TOGETHER. DUE TO THE HIGH VOLUME OF ORDERS WE RECEIVE AND TO PREVENT PROCESSING DELAYS, ONCE AN ORDER IS PLACED CHANGES CANNOT BE MADE.

CAN I CHANGE THE SIZE AFTER I PLACED MY ORDER?

ONCE AN ORDER IS PLACED, THE CUSTOMER WILL NOT BE ABLE TO REQUEST A SIZE CHANGE. THE ORDER WILL NEED TO BE CANCELED AND THE CUSTOMER WILL BE FORCED TO REORDER THE CORRECT SIZE.

CAN I PICK UP MY ORDER FROM AN ACADEMY LOCATION? 

UNFORTUNATELY WE CANNOT COORDINATE ORDERS TO BE PICKED UP AT OUR ACADEMY LOCATIONS. ONLINE STORE ORDERS ARE PROCESSED AND SHIPPED FROM OUR WAREHOUSE ONCE THEY ARE RECEIVED.

WHAT CAN RESULT IN THE CANCELLATION OF MY ORDER(S)? 

ART OF JIU JITSU RESERVES THE RIGHT TO REFUSE ANY ORDER(S) PLACED IN OUR ONLINE STORE. IN THE EVENT WE CANCEL AN ORDER, WE WILL ATTEMPT TO NOTIFY THE CUSTOMER BY CONTACTING THE E-MAIL PROVIDED AT THE TIME THE ORDER WAS MADE. WE RESERVE THE RIGHT TO CANCEL ORDERS THAT APPEAR TO BE FRAUDULENT. ANY ORDER FLAGGED POTENTIALLY FRAUDULENT WILL REQUIRE CUSTOMER VERIFICATION TO COMPLETE THE PURCHASE.